Wise vs Send Payments

In this guide, we’ll compare the world-leading money transfer specialist Wise with the fast growing, Australian-originated Send Payments.

We’ll match their offerings head-to-head, focusing on crucial money transfer parameters like speed, safety and cost.

By the end, you’ll understand how they’re similar, and how they differ. Ultimately empowering you to determine when they align with your requirements and when they fall short.

Wise vs Send Payments: Pros and cons

CompanyProsCons
WiseTransparent, low fees
200,000+ reviews on Trustpilot
Publicly traded on London Stock Exchange
Multi-currency account
Poor reviewed customer service
Fees have increased on major currencies
No cash transfers
No hedging tools
Send PaymentsDedicated account manager
Slick online platform to boot
Multiple Australian awards
Great look
No cash-delivery services
Local support only in Australia
Worse rates on small transfers
Limited number of customer reviews

Wise vs Send Payments: Where are they available?

**Put the two maps side-by-side**

Wise vs Send Payments: Where can you send money to?

Through Send Payments, you have a choice of 34 currencies which can be sent to 180 different countries.

Wise has slightly better currencies capabilities, allowing you to trade up to 40, but has slightly worse country capabilities, allowing you to send to 140.

In terms of currencies, both companies actually offer a comparatively low amount by industry standards.

For example, Xe allows you to trade up to 100 different currencies.

Saying this, both Wise and Send Payments allow you to trade all major currency routes and it’s only the highly exotic currencies that necessitate searching elsewhere.

Prior to signing up, you can see which either provider handles. Simply check their website.

View the Wise help centre for a full list of countries you can send money to. Give Send Payments a call if you plan to send money to a remote destination.

Wise vs Send Payments: Side-by-side

WiseSend Payments
Founded20112018
CredibilityHighly-credible, publicly traded and transferring over £100b annuallyHighly credible, regulated in Australia by both ASIC and AUSTRAC
SafetyFully regulated and licensedFully regulated and licensed
Customer Reviews200,000+250+
Customer Rating4.2/54.9/5
App Reviews35,000+ App store
700,000+ Play store
N/A
App Rating4.6/5 App store
4.7/5 Play store
N/A
CostTransparent fixed fee + small variable fee charged as a % (similar to margin)No fees on any size transfer and margin added to the mid-market rate
SpeedOften instant, sometimes 2 working daysUsually 1-2 working days
Service– Online 
– App
– Online 
– Email
– Personal account manager to call anytime
Functionality– Bank-to-bank transfers
– Wise-to-Wise transfers
– Scheduled transfers
– Rate alerts
– Multi-currency account
– Wise currency card
– Bank-to-bank transfers
– Market orders
– Forward contract
– Regular payments
– 24/7 transfers
– Rate alerts

History / credibility

Wise, formerly known as TransferWise, is a globally acclaimed digital and mobile money transfer company.

Operating since 2011, Wise was initially established on the concept of a peer-to-peer currency exchange framework.

Nowadays, Wise is recognised for being a digital service provider with entirely transparent charges that aims to transfer “money without borders”.

Send Payments was founded in 2018 by co-founders Paul Billing and Ian Craig, two former senior staff members at the popular currency broker TorFX.

They’re a fast-growing fintech who has picked up a number of Australian awards, offering solutions to both individuals and businesses alike.

Safety

Wise and Send Payments are fully licensed and regulated in all territories in which they operate. 

Send Payments is regulated in Australia by both ASIC and AUSTRAC and also holds an Australian Financial Services Licence (no. 509635).

Wise is authorised by a whole bunch of major regulators around the globe, including the UK, USA, and Canada.

Customer reviews

Wise really comes into its own here. The firm has over 200,000 Trustpilot reviews, which is more than any other payment provider.

With just over 250, Send Payments has a tiny number of reviews in comparison. Indeed, Wise accumulates more reviews in a week than Send has in total.

In total, around 97% of Send Payments reviews are good, 1% are indifferent, and 2% are bad.

Cost

Wise and Send Payments have slightly different methods for charging fees.

That’s not to say rates are bad though. You can still bag yourself a good rate, especially for large transfers, where Send tends to be most competitive.

Wise is very open about its fees.

You can easily check Wise’s fees using their pricing calculator on Wise.com without needing to register.

Speed

Transferring money between two Wise accounts is almost immediate.

However, when it comes to transferring money to outside bank accounts, both services offer similar timelines.

It’s important to note that international transfers can face delays due to various factors. Allow ample time, no matter which service you use.

Service

Wise offers a super streamlined online platform and money transfer app.

Additionally, Wise offers the convenience of a multi-currency account, enabling you to hold, receive, and spend in various currencies.

Send Payments offers an online platform that’s mobile-friendly, though it lacks a dedicated app.

With Send Payments, you’ll get tailored advice on the best currency tools to use and insights into market trends for your specific currency pair.

Wise vs Send Payments: Summing up

Essentially, Wise is more suited to smaller transactions. Its online-only setup provides clear, competitive fees that are hard to beat for minor amounts.

However, for larger transfers, having an account manager readily available for contact during the process is a significant advantage. This is an area where Send Payments excels.

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